We all know by now that VoIP is a phone system that transfers voice data over the Internet. We also know that it is easy to maintain and it considerably cuts the customers’ costs. However, not all people are aware of the fact that VoIP companies can also provide their clients with a list of features to accommodate their specific businesses. Even less people fully understand the plethora of features available to them.
In order for you to make an informed decision that will be optimal for your business, we feel that you should have a basic understanding of what VoIP really has to offer. Below you will find a list of cool VoIP features that can benefit your business, saving you time, money, and energy in the meantime.
Web conferencing is a feature that greatly facilitates business activities. With it, you will easily be able to hold important meeting with your colleagues, partners, or clients anywhere. You will be able to share screens, collaborate on files, chat, share presentations, etc. Moreover, you can record those meetings and share them with your colleagues in case you need them to pick up key pieces of information.
An auto attendant is like a virtual receptionist for callers, which will enable them to interact with your menu and be forwarded to the appropriate extension. Among other things, the auto attendant can record greetings, locate the company directory, transfer calls, and put callers on hold. Simply put, it will save your company time but directing your callers to the right place and save you money by performing much of the duties of a receptions.
Voicemail to email
Even if your business is open 24/7, missing calls is inevitable. VoIP converts your voicemail messages, sends them right to the mailbox of your choosing, and stores them in real time, so you can refer back to your call logs any time you need.VoIP also provides the option of voicemail to email transcription so that you can have your messages in the form of text.
Call Presence allows you to know which of your colleagues are on the phone and when the conversation is over, or whether they have set up their Do Not Disturb. That way, you will know exactly when they are available.
With VoIP, recording a call is a mouse click or a finger tap away. You have the option of saving those calls in a detailed manner in case you need them in the future. This feature is not only great for training purposes when you need to listen on a call of a new team member or listen to the recording afterwards for quality purposes, but also saves you the hassle of installing a special call recording set.
Click to call
This feature enables users to call a number from a database, a website, or an email by simply clicking on it while browsing on their computer. It is a godsend for everyone, and especially for the sales team, saving them the hassle of manually dialing the numbers on their list.
Take the number anywhere
Your client is more likely to return your call if he sees your business’ number on the caller ID rather than your personal number. With VoIP, you can take your business number everywhere, even if you are on vacation, working from home or are on the road.
Find me/follow me call routing
This option is especially suiting for mobile workers. It allows you to create a list of all numbers where you can be found and automatically redirect your call to those numbers before it is picked up by voicemail. This way, you can program your office phone to ring twice, and on the third ring have it redirected to your cell phone. Then to your home phone, etc. The call will only be sent to voicemail once the list is exhausted.
The Priority Alert feature enables users to set criteria to have special ringtones assigned to certain numbers. An additional screening system of sorts, the special ringtone will let users know if he or she is receiving a call from those numbers. This way, employees will be sure not to miss important calls.
VoIP will store and easily give you access to all the activity on all your phones, conference lines and faxes. You can see the information broken down in real time, the duration and cost for each call, what time of the day they were answered, the number of missed calls that had gone to voicemail, etc. You can even see how much you owe in real time, saving you the dread of opening the phone bill each month.
Do not disturb
When you are at a meeting with an important client, the last thing you want is to be interrupted by a phone call, which may make you seem unprofessional. Other times, you may need your phone not to ring during certain times of day. VoIP’s "Do Not Disturb" option allows your inbound calls go straight to your voicemail and avoid rings when you need to.
Sending faxes is easier than ever with VoIP. No more manually loading the pages – uploading a document is as easy as clicking a button. It will even store a copy of the document in PDF format for you to keep your records straight.
To sum up, this is not an exhaustive list of all of the cool features offered by business VoIP service providers. Check with different providers to make sure that you get exactly what is best for your business.