6 Must Ask Security Questions for Your Potential Retail VoIP Provider

Posted by Masis on Feb 17, 2017 3:28:19 PM

Businesses have more than just a handful of questions for their potential Retail Voice over Internet Protocol provider before signing the dotted line. And although features usually take priority when it comes to questions, security issues are also an important part of the research process. The potential threats to VoIP systems can be disastrous and should be taken seriously. The goal is, for you to understand more about how your VoIP provider deals with these threats, helping you choose a company that best suits your business needs.

To ensure protection from security breaches, below are key questions you should ask any potential retail provider before signing a contract. Remember, threats change so establish rapport with your provider to keep track of their security measures.


       1.  Does the company employ a 24/7 Security team?

Having a dedicated security team provides a stronger defense against threats; it will also help with recovery from a breach. This question is often overlooked as a security team’s role and impact on a VoIP company safety measures is not well understood.


       2.  Does the service provider comply with federal guidelines?

Laws and guidelines provide a standard for companies to comply with regarding security. Retail VoIP companies need to abide by guidelines and all legal issues surrounding VoIP implementation which are  set to ensure minimum security measures are taken. Most reputable providers will adhere to regulations and knowing this can give you peace of mind that a correct security process is adhered to.


       3.  Is data encrypted and how does it affect calls?

Encryption provides robust security for VoIP communications but it comes at a price, the time it takes to process the information through encryption affects the quality of call to some extent. Encryption for VoIP is important as VoIP calls are vulnerable to a variety of threats that traditional telephone calls are not. Encryption is one of the essential security technologies for computer data, so make sure you ask about their encryption technology and how the qualities of calls are affected.


       4.  Do you use appropriate firewalls and anti-virus systems?

This is a no brainer; you need to ask if basic precautions are taken. You’ll be surprised smaller companies can get away with not upgrading their current anti-virus and firewall software. Also if they’re not following federal guidelines, which is a possibility, be sure that they have skimped somewhere along the line in their use of firewalls and anti-viruses.


       5.  What’s the backup plan in the case of a security breach?

A security breach has the ability to cause major disruption and the possibility to shut down servers, even bad weather could take its toll on system management. Consistent monitoring of your VoIP systems with a server in a different location can ensure downtime is reduced. You also want to make sure that their VoIP system is built on large, carrier-grade platforms.


       6.  What does the VoIP provider offer in terms of support in the case of a breach?

Support is a crucial part of the puzzle in retail VoIP security and maintenance, vendors need to offer 24/7 full tech support as well as a deployed expert to your business to fix any issues if the case arises. Don’t underestimate the importance of great tech support, so make sure you ask this simple but important question and understand how the support team will help your business in times of need.


Your business depends on your retail VoIP provider’s smooth running operations; quality calls, no drop outs, with secure lines should be standard. The pace at which VoIP operators are popping up is great news, it adds an element of competition and offers consumers a variety of companies to choose from. Although the quality of companies within the realm of VoIP can be scrutinized, their is no doubt you can find a solid and legit business that provides safe, secure and quality VoIP calls. Just make sure you ask the above questions, understand them and ensure the companies follow the guidelines they promise.

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Topics: Blog