Expanding Mobile Capabilities of VoIP and Unified Communications

Posted by Christine on Jul 27, 2015 11:43:24 AM

Modern business tendencies such as BYOD (Bring Your Own Device), remote work sites and telecommuting require companies to search for ways to enlarge their communications capabilities. Many enterprises and companies opt for wholesale VoIP solutions that give possibility to use mobile application so employees who use their mobile devices under BYOD policies can switch their mobile phones to the company VoIP system. There are three major differences between desktop computers/notebooks and mobile devices – operating systems, infrastructure and size.

IT Conformity and Interaction

Nowadays business communication diverges from physical office environments and approaches telecommuting and remote environments. This entails heightened need for IT cooperation from employees as IT specialists should rely on them to conform with the company`s acceptable policies. Companies should meet the requirements of both their employees and customers by deploying excellent compliance and security measures in enhanced BYOD environments. UC (acronym for Unified communications) combines communications and interaction technology. It has many meanings; however, companies should find UC to march in step with industry requirements and standards.

Customer-oriented applications

Major part of top-ranked business applications launched as user-oriented tools to assist people in finding information and data on their own. Some of these applications are now being transformed into more customizable devices to meet the requirements of specific business. As an example we can bring Handyman Calculator used for calculating unit conversion, square footage, etc, or the Lowe`s app, which helps customers to locate building materials, create lists of products, etc. As companies develop their own apps, they can customize them to customers need and treat them like websites.

Management 

It`s a growing trend among vendors to offer SaaS (software as a service) tools enabled with the same capabilities as the websites, which allows visitors to find information in formats tailored to their devices. Once established SaaS platforms can be administrated by either IT staff or outsourced MSP.

Cloud Support

Many companies either large or small prefer to outsource all Unified communications. Others focus on deploying on-premises equipment and own IT support. However, the company IT staff may not be ready to face the challenge of providing voice support or cloud-based mobile app. Many companies already use web conferencing features because most wholesale VoIP solutions offer it as an option. Once company IT personnel is able to configure and handle their Unified communications architecture on-premises, it can minimize dependency on outsourced cloud support and management.

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