Small businesses are adopting VoIP as traditional phone services are getting more and more expensive offering nothing new to opt for it. The switch to VoIP is done in the interest of overall improvement and cost savings.
The Basics of VoIP
For uninitiated readers Voice over IP (VoIP) is a way of making local and international calls that use the Internet connection instead of typical landline phone systems. Popular applications such as Google Voice and Skype enable users to call from their computers, but when it comes for enterprises they opt for integrated VoIP services including IP phones. The latter looks like customary landline phones but they are plug into an Internet connection with Ethernet.
VoIP services a plethora of advantages for small businesses including scalability, flexibility, mobility and cost saving. On the downturn the quality of calls which depends on your Internet connection.
VoIP technology serves as an equalizer which provides small companies with possibility to compete with their larger rivals in the market. By all means the most awesome attraction of VoIP services is their low cost. Being Internet-based VoIP systems require little upfront investments in routers, the phones and ethernet cables. Another benefit of VoIP is that it doesn`t require a feature-rich hardware to be installed.
VoIP is a very convenient and cost-saving option when it comes to telecommuters working from home or workers at satellite offices, as calls between enterprise phones are managed via a single network. It means that any of your employees can take VoIP phone home to make and get calls on the enterprise lines at no extra cost.
VoIP service carriers also offer mobile applications which allow employees make and get phone calls on their mobile handsets and devices using the enterprise phone numbers. Workers get an opportunity to secure their privacy by not providing customers or co-workers with their own phone numbers. On the other hand the company has its benefit too; it helps to protect the relationship with the clients. In case the employee doesn`t work for the company anymore, his clients continue to call to the company number and not to the departed worker`s mobile phone.
For many small companies scalability and mobility of VoIP system seem attractive. Upgrading the system with new extensions is as easy as connecting a VoIP phone to the network and adapting software settings in the cloud and on the phone. As a rule, VoIP carrier handles all the changes free of charge or charge too little.
In spite of all the evident benefits VoIP system has, there are still some downturns associated with it. First of all it should me mentioned that the quality of VoIP services depend on the quality of Internet connection. If there is no Internet connection the phones at your office will go dark. But the good news is that the carrier automatically redirects the calls to the employees` mobile phones or their voicemail.
Even if the Internet connection is stable, the quality of calls can be affected by the bandwidth problems. If your employees are exchanging large files, downloading videos, or do anything else which consumes bandwidth, it can affect the quality of calls, and you will have calls filled with clicks and pauses, and even dropped calls.
The Future of VoIP
In spite of the downsides the migration to VoIP continues to grow rapidly. With the broadband becoming widely available almost everywhere and telecommuting growing rapidly VoIP is predicted to become a prevalent phone system for companies over the next decade.
According to researches the number of telecommuters is predicted to increase by 3.9 million (21%) by 2016. With the help of VoIP and modern mobile systems small and large companies can hire talented employees regardless his physical location.