Customer service might make or break your business, and product quality can affect sales, but don’t underestimate the importance of good technological infrastructure. A solid communications framework will ensure a smooth running operation, which, in turn, will ensure that your business looks professional, providing the image you’re after.
Virtual phone systems are the latest in telephony services that handle inbound calls, helping you run a sleek and effortless business with features that will increase your business output.
Virtual phone systems are a form of hosted VoIP (Voice over Internet Protocol) that transmit calls over the internet as data, providing an inexpensive telephone service for small to large businesses. With features such as auto attendants, voicemail and call forwarding (where remote employees have access to the phone system), the service has emerged as the favorite for businesses. The next step in virtual phone systems is the use of a cloud, meaning the days when you needed a server will vanish and all information will be stored by your service provider. A cloud-based phone system offers all the features you expect from your telephony service, with the added benefits of unified messaging, call hold, contact list synchronization with your office phone system, follow me and three-way conference.
Part of the benefit of virtual phone systems is that they are easily upgraded and maintained. Depending on your business requirements, the ability to integrate call recording, video conferencing and customer services with a reliable phone system will be the key to your success. There are a variety of virtual phone systems that can suit your business needs, but a starter package with the basics can get your company heading towards looking professional and operating smoothly.
The advantages of a virtual phone system go far and beyond old landlines, offering the possibility of free calls on broadband and mobile data plans with monthly paid services. Another special feature that can benefit small businesses is the remote answering service: calls can be made directly to a notebook PC and smartphone using a special app. You will also know whether a call is business or personal. Setting up greeting messages, phone tree and voicemail boxes are all part of the package, along with texting. And if you have a large volume of international calls, you can take advantage of the extremely low VoIP call costs. Another feature of cloud-based VoIP virtual phone systems is compatibility, supporting a range of software such as System Administrator, Office Manager, Receptionist and Mobile Worker. Other options include a certain amount of minutes each month, number of lines, free trials and monthly billing.
VoIP provides a simple and integrated phone system that can be set up and configured as easily as figuring out your iPhone, as long as you have an internet connection. Think of the service as a business phone system, but with VoIP and with significantly cheaper calls. Just remember that you’ll need a good internet service for the system to run smoothly.
The question now is which telephone system and which provider to choose. While old landline services are still in operation, they are nearing their end, so check out what’s on offer from different providers to see what’s right for your business. Virtual phone systems will improve your business by simplifying operations, improving customer service and helping you run a smoother operation.